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Event Details

About

Workshop Outline

·    The dynamics of difficult conversations – the emotions and behaviours that we experience
·    Managing our own reactions – how to manage our emotions to be able to confidently approach difficult conversations
·    Assertive communication – exploring communication style for the most effective communication
·    Identifying types of behaviours – explore the types of difficult behaviours that we encounter
·    Finding the words to address each type of behaviour – interactive exploration of the right words to use for various challenging conversations
·    Practice –  using the words to address specific types of issues
·    Individual reflection and action-planning

Venue

Murnong 1 &2
Level 34
121 Exhibition Street
Melbourne , Vic
Australia

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